1Z0-1161-1 ASSOCIATE LEVEL EXAM & AUTHORITATIVE PLANTFORM PROVIDING YOU HIGH-QUALITY RELIABLE 1Z0-1161-1 EXAM PRACTICE

1Z0-1161-1 Associate Level Exam & Authoritative Plantform Providing You High-quality Reliable 1Z0-1161-1 Exam Practice

1Z0-1161-1 Associate Level Exam & Authoritative Plantform Providing You High-quality Reliable 1Z0-1161-1 Exam Practice

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Oracle 1Z0-1161-1 Exam Syllabus Topics:

TopicDetails
Topic 1
  • OMBPs for CX Service: This section of the exam measures the skills of OGL Administrators and focuses on customer service processes within Oracle Cloud. It explains the process from initial customer contact to service resolution, ensuring efficient and timely handling of customer inquiries. The design considerations and important takeaways for CX Service OMBPs are discussed, helping businesses improve their service operations. Additionally, key metrics are outlined to measure the successful execution of CX Service OMBPs, ensuring high-quality customer support and satisfaction.
Topic 2
  • Oracle Cloud Applications and Oracle Modern Best Practice (OMBP): This section of the exam measures the skills of OGL Administrators and covers the offerings and capabilities of Oracle Cloud Applications. It explains how Oracle Cloud solutions help businesses streamline operations, enhance customer experience, and improve decision-making. The key features of the Oracle CX suite are outlined, providing insight into its role in customer engagement. Additionally, it explains how data flows between various CX Modern Best Practices (OMBPs) to ensure seamless integration and operational efficiency.
Topic 3
  • OMBPs for CX Sales: This section of the exam measures the skills of OGL Administrators and focuses on the sales process within Oracle Modern Best Practice. It explains the journey from lead generation to a successfully closed opportunity, ensuring a structured and efficient sales workflow. The design aspects and important considerations for implementing CX Sales OMBPs are discussed to help organizations streamline sales operations. Additionally, key performance metrics are described, offering a way to measure and track the success of CX Sales OMBPs.
Topic 4
  • OMBPs for CX Marketing: This section of the exam measures the skills of Training and Learning Managers and focuses on how OMBPs enhance CX Marketing processes. It explains the flow from audience generation to opportunity creation, ensuring targeted marketing efforts lead to successful conversions. Design considerations and important takeaways for implementing CX Marketing OMBPs are covered, helping organizations optimize marketing strategies. The section also describes key metrics that assess the success of CX Marketing OMBPs, ensuring effectiveness in execution and performance evaluation.

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Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q46-Q51):

NEW QUESTION # 46
What is the primary function of the Supplier Portal in Oracle Fusion Cloud CX?

  • A. To eliminate the need for supplier collaboration.
  • B. To automate the creation of supplier contracts.
  • C. To provide real-time analytics for supplier performance.
  • D. To allow suppliers to manage purchase orders and invoices in real time.

Answer: D


NEW QUESTION # 47
Which metric is used to evaluate the effectiveness of the Incentive Plan to Seller Earnings OMBP?

  • A. Customer Acquisition Cost.
  • B. Manager Satisfaction with the Incentive Structure.
  • C. Sales Quota Attainment.
  • D. Total Number of Incentive Plans Offered.

Answer: C

Explanation:
The Incentive Plan to Seller Earnings OMBP in Oracle Fusion Cloud CX Sales Performance aims to drive sales through effective compensation. The metric used to evaluate its effectiveness is Sales Quota Attainment.
Definition: Measures the percentage of sales targets achieved by reps, directly linking incentives to performance outcomes.
Relevance: It shows whether the incentive structure motivates reps to meet or exceed goals, validating its impact on earnings and sales success.
Option B (Number of Plans): Quantity doesn't reflect effectiveness.
Option C (Acquisition Cost): Focuses on marketing costs, not incentive impact.
Option D (Manager Satisfaction): Subjective and less tied to sales results.
Oracle Fusion CX Sales Performance documentation, like "Incentive Compensation Guides," identifies quota attainment as the primary effectiveness metric.


NEW QUESTION # 48
How is the effectiveness of the Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sales Performance measured?

  • A. By counting the number of coaching sessions conducted.
  • B. By evaluating manager feedback regarding the OMBP's success.
  • C. By analyzing sales metrics, such as deal size and pipeline growth post-coaching.
  • D. By reviewing the coaching plan's structure and content.

Answer: C

Explanation:
The effectiveness of the Coaching Plan to Performance OMBP is best measured by analyzing sales metrics, such as deal size and pipeline growth post-coaching. This approach ties coaching directly to tangible business outcomes, reflecting its impact on sales performance.
Deal Size: Indicates whether coaching improves reps' ability to close higher-value deals.
Pipeline Growth: Shows if coaching enhances opportunity creation and progression.
These metrics provide objective evidence of productivity and revenue improvements, the ultimate goals of coaching.
Option A (Manager Feedback): Subjective feedback is useful but lacks the precision of data-driven metrics.
Option B (Plan Structure): Reviewing content doesn't measure real-world impact.
Option D (Session Count): Quantity of sessions doesn't guarantee quality or results.
Oracle Fusion CX Sales Performance documentation, including "CX Analytics FAQs," underscores sales metrics as the standard for evaluating performance-focused processes like coaching.


NEW QUESTION # 49
Which metric provides valuable insight into the effectiveness of the Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sales Performance?

  • A. Manager Satisfaction with the Coaching Program, which directly reflects the sales team's performance improvement.
  • B. Sales Quota Attainment, which demonstrates the tangible impact of coaching on sales performance.
  • C. Number of Coaching Sessions per Representative, which captures the quality and outcomes of the coaching process.

Answer: B

Explanation:
The Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sales Performance focuses on improving sales rep performance through targeted coaching. The metric that provides the most valuable insight into its effectiveness is Sales Quota Attainment, as it demonstrates the tangible impact of coaching on sales outcomes.
Sales Quota Attainment: Measures the percentage of sales targets met by reps post-coaching, directly linking coaching efforts to revenue generation and performance improvement.
It's a results-oriented metric that reflects the OMBP's success in driving measurable business value.
Option A (Coaching Sessions): The number of sessions indicates activity, not quality or outcomes, making it less insightful.
Option C (Manager Satisfaction): Subjective feedback is useful but doesn't objectively measure sales performance improvements.
Oracle Fusion CX Sales Performance documentation, such as "CX Analytics FAQs," emphasizes quota attainment as a key indicator of sales effectiveness following coaching interventions.


NEW QUESTION # 50
How do AI/ML technologies assist in enhancing productivity within the Campaign Execution to Opportunity OMBP in Oracle Fusion Cloud CX Marketing?

  • A. ML generates creative content for campaigns, reducing human effort.
  • B. AI provides robust reporting options, allowing for better customer targeting and behavioral analysis.
  • C. ML algorithms forecast market trends, guiding campaign strategies.
  • D. AI-powered chatbots handle customer inquiries, allowing agents to focus on complex tasks.

Answer: B

Explanation:
The Campaign Execution to Opportunity OMBP in Oracle Fusion Cloud CX Marketing focuses on turning marketing campaigns into sales opportunities. AI/ML enhances productivity here by providing robust reporting options, allowing for better customer targeting and behavioral analysis.
AI analyzes campaign performance data (e.g., engagement rates, conversions) and customer behavior (e.g., preferences, purchase history).
Robust reporting delivers actionable insights, enabling precise targeting and personalized campaigns that increase opportunity creation.
This data-driven approach reduces manual analysis time, boosting marketing team productivity.
Option A (Chatbots): Chatbots are more relevant to service, not campaign execution.
Option B (Content Generation): ML can assist with content, but it's not the primary productivity driver in this OMBP.
Option C (Trend Forecasting): Forecasting informs strategy but doesn't directly enhance execution productivity.
Oracle's "Oracle AI for Fusion Applications" and "CX Marketing" guides emphasize AI's role in advanced analytics and targeting for marketing processes.


NEW QUESTION # 51
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